Customer Service Training

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SKU: CUS005-DVD-ESX	Lilas Story Training DVD by Coastal Training / DuPont, This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care. Topics include: Making a good first impression, Meeting customers' expectations, and more. ... more info $545.00

SKU: RFP000-DVD-ENG	Respect for People DVD by Coastal Training / DuPont, When people are treated with value and respect, they're eager to share that value and respect. The result is a culture with satisfied, motivated, and more productive employees. ... more info $695.00

SKU: CUS040-DVD-ESX	Customer Service Natural As Childs Play Training DVD by Coastal Training / DuPont, This video details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child's play. ... more info $545.00

SKU: DIV016-DVD-ESX	Cultural Competency Just Good Healthcare Training DVD by Coastal Training / DuPont, This program is designed to address the delicate nature of cultural competency. Trains health care professionals about the unique patient assessment tools that allows employees to explain illnesses and treatment, identify healing, and more. ... more info $545.00

SKU: DOC002-DVD-ESX	Nursing Documentation: A Reflection Of Quality Care DVD by Coastal Training / DuPont, Proper documentation is vital tosafe and effective care of patients. It also helps protects the healthcare worker and employer from potential liability issues. ... more info $345.00

SKU: DIV020-DVD-ESX	Cultural Competency Problem Solving Training DVD by Coastal Training / DuPont, 2011 This course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. ... more info $545.00

SKU: EME047-DVD-ESP	Avian Flu and General Pandemic Awareness Training DVD by Coastal Training / DuPont, With this new program, starts by explaining the virus and examining the risk, which could become a pandemic with human to human transmission.Topics include: How the virus is transmitted, Symptoms of infection, Detecting Avian influenza, and more. ... more info $345.00

SKU: CHF001-DVD-ENG	Age Specific Care Neonates And Infants Training DVD by Coastal Training / DuPont, This program addresses the accreditation standards established by The Joint Commission. It covers: Age characteristics Communication Age-specific care Nursing considerations Safety needs and more. ... more info $295.00

SKU: RFC000-DVD-ESX	Creating A Restraint Free Culture Training DVD by Coastal Training / DuPont, Restraint-free care is all about assuring the highest quality of life for each person cared for. It is highly important that your staff are trained on the current directives covering the use of restraints and seclusion. ... more info $345.00

SKU: CHF003-DVD-ENG	Age Specific Care Adults Training DVD by Coastal Training / DuPont, This training video addresses the accreditation standards established by The Joint Commission. It covers: Age characteristics, Communication, Age-specific care, Nursing , considerations, Safety needs and more. ... more info $295.00

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Customer Service Training Videos, DVDs, Posters, Booklets and more

Customer Service in Healthcare is essential. A patient must feel comfortable with their provider in order for he or she to be completely honest about their health issues. If the client isn’t comfortable talking about the specific reason he or she is there, then an improper diagnosis, treatment, and or medication could be given causing more harm than good for both parties.

Customer Service in Healthcare training teaches your employees how to communicate with clients of different cultures, ages, expectations and moods.