Product Details
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Conquering Difficult Conversations: Managing Conflict
SKU: 784-DVD
43 mins, 2006, JJ Keller
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Overview
Help supervisors conduct difficult conversations with confidence through Managing Conflict. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.
Conflict management is difficult because no two situations are alike. In this training program, learn more about the various types of conflict and how best each can be moderated. Areas of conflict discussed include those between coworkers, between a supervisor and subordinate, and between two supervisors.
By demonstrating effective and ineffective examples of handling conflict, the video teaches supervisors to act in an objective, unbiased manner.
In addition, the program features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources.
- Help supervisors conduct difficult conversations with confidence and act in an objective, unbiased manner
- Teaches supervisors about the various types of conflict and how best each can be moderated
- Discusses conflicts between coworkers, between a supervisor and subordinate, and between two supervisors
- Features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources
- Ready-to-use training program includes several components
- Closed-captioned for the hearing impaired
784-DVD Conquering Difficult Conversations: Managing Conflict - DVD Training - ISBN : 1-59042-864-1
Program Components
- (1) 43-Minute DVD - Combines engaging video and editing technology with expertise from industry professionals at all levels.
- (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
- (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.
DVD Main Menu
- Play Program – Plays entire main program.
- Chapter Selections – Allows easy access to specific subtopics for more focused training.
- Supervisor Q&A – Shows various supervisors asking questions about additional difficult conversations, allowing for additional learning opportunities for the audience.
Basic System Requirements
- 400 Mhz or faster Intel-compatible CPU
- Video card with AGP architecture and at least 4 MB of onboard RAM
- At least 128 MB of system RAM (Windows 2000, XP and Vista users - 256 MB or more is recommended)
- Windows 98 SE, Windows 2000, Windows Millennium Edition, Windows XP or Windows Vista (most software DVD decoders have either reduced function or no support under Windows 95 and Windows NT 4.0)
- Latest version of Microsoft DirectX
- DVD-ROM drive (DVD discs cannot be read by CD-ROM equipment)
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