Product Details
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Handling Parent Contact Training DVD
SKU: BUS026-DVD-ESX
23 mins, , Coastal Training / DuPont
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Overview
Coastal's Handling Parent Contact Training DVD
Steer your drivers to more effective solutions to parent-bus driver issues. This course will teach them to build bridges between themselves and the parents through the power of questions and emphatic response. They will also pick up other strategies, including how to handle angry parents, encourage them and end the interaction when necessary.
Building a Bridge between You and the Parent
- Power of Questions and Empathetic Response
Dealing with a Angry Parent
- Dealing with Anger
- Feigned Confusion, Paradox, and Surprise Comment
- Ending the Contact and Verbal Control
Added features and benefits of Dealing with a Angry Parent DVD training include:
- Multiple Languages - English and Spanish languages on each DVD.
- Customizable PowerPoint® - makes training site-specific; perfect for training different personnel and departments throughout your school.
- Expanded Leader's Guide - excellent resource to plan and implement your presentation. A quiz is provided that serves as a pre-and/or post evaluative tool.
- Chapterized Content - facilitates classroom discussion; ideal for refresher training, specific training points and navigation through the course.
- Portable Convenience - great for those who train and travel!
- Format: DVD
- Language: English, Spanish
- Length: 23 minutes
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